FAQ's

Where's my order? - Orders will be shipped according to your shipping choice, you will be provided with a tracking number once it has been dispatched. We recommend searching the tracking number on the couriers website and contacting their customer services to discuss where it is. If you have any further issues please contact our customer services team cs@therunwayproject.com

Can I get a refund? - The Runway Project has a 28 day return policy. Garments must be unworn, undamaged and tag still in tact. Please return this to our returns address 6 Boardman Fold Road, M24 1GD. Return postage is at your own costs.

Can I have an exchange? - The Runway Project will exchange up to 28 days. Garments must be unworn, undamaged and tag still in tact. Please return this to our returns address 6 Boardman Fold Road, M24 1GD. Return postage is at your own costs, however we will cover the postage once the item is reshipped to you.